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Client Success Manager

Sydney — Full Time — Hybrid

BaseUp creates technology to give employees flexible access to their office parking. As businesses transition to hybrid working, our products support them with better commuting options. Our dedicated team, market-leading technology, and industry partnerships are reshaping how businesses and employees think about office parking.

We launched in Australia in 2017, since then we’ve worked with some of the world's largest employers and property groups to make over 1 million commutes a little easier. In 2021 we launched our first U.S. office to bring flexibility to the world’s largest parking market.

About the role

Our clients include most of the ASX20 and Australia’s largest property groups. We’re looking for someone who can support our clients and help them get the most from our platform.

This will involve:

  • Understanding client needs and opportunities;
  • Helping clients reconfigure the platform so they can achieve their goals;
  • Producing reports and generating insights;
  • Running client training sessions; and
  • Supporting our Senior Client Success Manager.

About our technology

About you

Our ideal candidates will have:

  • Experience in Client Success or Account Management with large enterprises;
  • Excellent communication and interpersonal skills;
  • Experience working with technology products;
  • Great attention to detail; and
  • Proficiency with Monday.com and Microsoft Office (beneficial but not necessary).

Benefits of working for us

We pride ourselves on having a flexible, social and collaborative working environment.

  • 6-weeks annual leave;
  • 'Flexible Friday' policy: no meetings, work as needed, you decide how to spend the day;
  • Relaxed work environment with a close team;
  • Flexible working arrangements;
  • Brand new office, in the heart of the CBD.

How to apply

To apply for this role, please complete your application on