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Customer Support Specialist

Sydney — Full Time — Hybrid

BaseUp creates technology to give employees flexible access to their office parking. As businesses transition to hybrid working, our products support them with better commuting options. Our dedicated team, market-leading technology, and industry partnerships are reshaping how businesses and employees think about office parking.

We launched in Australia in 2017, since then we’ve worked with some of the world's largest employers and property groups to make over 1 million commutes a little easier. In 2021 we launched our first U.S. office to bring flexibility to the world’s largest parking market.

About the role

We’re looking for someone to own customer support at BaseUp.

This will involve:

  • Being the front-line of support for our end users;
  • Working with the tech team on technical trouble-shooting;
  • Providing insights for product development based on user feedback;
  • Helping maintain our FAQs and knowledge centre; and
  • Supporting the Founders with team management.

About our technology

About you

Our ideal candidates will have:

  • Experience working in a dedicated customer support role;
  • Experience working with technology products;
  • Excellent communication and interpersonal skills;
  • Great attention to detail; and
  • The right attitude — just as important as experience.

Benefits of working for us

We pride ourselves on having a flexible, social and collaborative working environment.

  • 6-weeks annual leave;
  • 'Flexible Friday' policy: no meetings, work as needed, you decide how to spend the day;
  • Relaxed work environment with a close team;
  • Flexible working arrangements;
  • Brand new office, in the heart of the CBD.

How to apply

To apply for this role, please complete your application on