BaseUp creates technology to give employees flexible access to their office parking. As businesses transition to hybrid working, our products provide better commuting options. Our dedicated team, market-leading technology, and industry partnerships are reshaping how businesses and employees think about office parking.

We launched in Australia in 2017, since then we’ve worked with some of the world's largest employers and property groups to make over 1 million commutes a year a little easier. In 2021 we launched our first U.S. offices to bring flexibility to the world’s largest parking market.

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Our clients include most of the ASX20 and Australia’s largest property groups. We’re looking for someone who can support onboarding for new clients, and help our existing clients get the most out of our platform. You’ll work closely with the rest of our Operations team, and report to our Director of Operations.

This role will involve:

• Coordinating new client handovers from our sales team;
• Guiding clients through our onboarding process;
• Advising clients on how to get the most out of our platform;
• Helping clients reconfigure the platform so they can achieve their goals;
• Producing reports and generating insights;
• Running client training sessions; and
• Supporting our Director of Operations.

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Our ideal candidates will have:

• Minimum 2 years experience in client success or client onboarding;
• Experience working remotely and face-to-face with large enterprises;
• Experience working within a SaaS or Prop Tech organisation; 
• Excellent communication and interpersonal skills; 
• Strong time management, prioritisation and organisation skills; and
• Great attention to detail.

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We pride ourselves on having a flexible, social and collaborative working environment.

• 'Flexible Friday' policy: no meetings, work as needed, you decide how to spend the day;
• 6-weeks annual leave;
• Relaxed, high-performing work environment with a close team;
• Brand new office, in the heart of the CBD.

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